Lost or Damaged Packages

Lost or Damaged Packages

At Purrfect Pet Kingdom®, we want every order to arrive safely and on time. If your package is lost or arrives damaged, we're here to help make it right.

Lost Packages

If Your Package Hasn't Arrived:

  1. Check your order tracking for the latest delivery status
  2. Verify the shipping address on your order confirmation
  3. Check with neighbors or building management
  4. Wait 2-3 business days past the expected delivery date

If your package still hasn't arrived after these steps, please contact us with your order number. We'll investigate with the carrier and arrange a replacement or refund.

Damaged Packages

If Your Package Arrives Damaged:

  1. Take photos of the damaged packaging and products
  2. Contact us immediately with your order number and photos
  3. Keep all packaging materials for carrier inspection if needed

We'll arrange for a replacement or refund right away. You don't need to return damaged items unless we specifically request it.

Filing A Claim

We handle all carrier claims on your behalf. Simply provide us with the necessary information and photos, and we'll take care of the rest.

Need Immediate Help?

Contact our customer service team and we'll resolve your issue quickly.

Purrfect Pet Kingdom® - They're Not Just Pets They're Family!