Help Center
Help Center - Instant Answers To Your Questions
Email Support: Shaun@Purrfectpetkingdom.com
Response Time: Within 24-48 hours
Store Hours: Online 24/7
Order & Shipping Questions
Q: How long does shipping take?
A: 3-7 business days for USA domestic orders. Full shipping details here.
Q: How much does shipping cost?
A: Calculated at checkout based on location and order size. All duties and taxes included - no hidden fees.
Q: How do I track my order?
A: Track your order here using the tracking number sent to your email within 24-48 hours of ordering.
Q: Can I change or cancel my order?
A: Contact Shaun@Purrfectpetkingdom.com immediately. Once shipped, we cannot modify orders, but you can return items under our 30-day guarantee.
Returns & Refunds
Q: What is your return policy?
A: 30-day money back guarantee on all products. Full return policy here.
Q: How do I return an item?
A: Email Shaun@Purrfectpetkingdom.com within 30 days with your order number. We'll provide return instructions. Refund processed within 5-10 business days.
Q: Are there restocking fees?
A: No restocking fees ever. Full refund guaranteed.
Q: What if my item arrives damaged?
A: Contact us immediately with photos. We'll arrange replacement or full refund at no cost, including return shipping.
Payment & Security
Q: What payment methods do you accept?
A: Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay. All transactions secured with SSL encryption.
Q: Is my payment information secure?
A: Yes! We use industry-standard SSL encryption and trusted payment processors. Privacy policy here.
Products & Sizing
Q: How do I choose the right size?
A: Check product descriptions for sizing details and visit our Size Guide for measurements.
Q: Are your products safe for my pet?
A: Yes! We curate premium quality USA products. Always supervise pets and follow product instructions.
Q: Do you offer organic or grain-free options?
A: Yes! Browse Dog Food and Cat Food for specialty diet options.
About Our Products
Q: Where do products ship from?
A: Trusted USA suppliers through Shopify Collective. Products ship from domestic warehouses nationwide for faster delivery and fresher products.
Q: Do you have a physical store?
A: We're online only, open 24/7 for your convenience.
Quick Links
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