Frequently Asked Questions
Frequently Asked Questions
Find Answers To Common Questions About Shopping At Purrfect Pet Kingdom.
Orders & Checkout
How Do I Place An Order?
Browse Our Collections, Add Items To Your Cart, And Proceed To Checkout. You'll Need To Provide Shipping Information And Payment Details To Complete Your Purchase.
Can I Modify Or Cancel My Order?
Contact Us Immediately Through Our Contact Page. We Can Only Modify Orders That Haven't Been Shipped Yet.
What Payment Methods Do You Accept?
We Accept All Major Credit Cards, Debit Cards, And Other Payment Methods Displayed At Checkout.
Is My Payment Information Secure?
Yes! We Use Industry-Standard Encryption And Secure Payment Processing. We Never Store Your Complete Credit Card Information.
Shipping & Delivery
How Much Does Shipping Cost?
Shipping Costs Are Calculated At Checkout Based On Your Location, Package Weight, And Selected Shipping Method. See Our Shipping Policy For Details.
How Long Will Delivery Take?
Standard Shipping Takes 5-7 Business Days. Expedited Options Are Available At Checkout. Processing Takes 1-2 Business Days Before Shipment.
How Do I Track My Order?
You'll Receive A Tracking Number Via Email Once Your Order Ships. You Can Also Track Your Order Here.
Do You Ship Internationally?
We Currently Ship Within The United States. Contact Us For International Shipping Inquiries.
Returns & Refunds
What Is Your Return Policy?
We Offer A 30-Day Money-Back Guarantee. Items Must Be Unused And In Original Condition. See Our Refund Policy For Complete Details.
How Do I Return An Item?
Contact Our Customer Service Team To Initiate A Return. We'll Provide Return Instructions And Authorization.
When Will I Receive My Refund?
Refunds Are Processed Within 3-5 Business Days Of Receiving Your Return. It May Take 5-10 Additional Days For Your Bank To Process The Refund.
Can I Exchange An Item?
We Don't Offer Direct Exchanges. Please Return The Item For A Refund And Place A New Order For The Item You Want.
Products
Are Your Products Safe For Pets?
Yes! All Our Pet Products Meet Safety Standards. However, Always Supervise Your Pets With New Items And Follow Product Care Instructions.
How Do I Care For My Products?
Care Instructions Vary By Product. Check The Product Description Or Visit Our Care Instructions Page.
Are Product Colors Accurate?
We Strive For Accuracy, But Colors May Vary Slightly Due To Monitor Settings And Lighting.
Do You Restock Sold-Out Items?
Most Items Are Restocked Regularly. Sign Up For Restock Notifications On Product Pages Or Contact Us For Specific Items.
Account & Privacy
Do I Need An Account To Order?
No, You Can Checkout As A Guest. However, Creating An Account Allows You To Track Orders And Save Addresses.
How Do You Use My Information?
We Use Your Information To Process Orders And Improve Your Experience. Read Our Privacy Policy For Details.
How Do I Unsubscribe From Emails?
Click The Unsubscribe Link At The Bottom Of Any Marketing Email Or Contact Us To Update Your Preferences.
Still Have Questions?
Can't Find What You're Looking For? Contact Our Customer Service Team - We're Happy To Help!
Purrfect Pet Kingdom® - They're Not Just Pets They're Family!