Refund Policy - 30-Day Money-Back Guarantee
Our Promise To You And Your Pets
At Purrfect Pet Kingdom, we believe in the quality of every product we offer. That's why we back everything with our straightforward 30-Day Money-Back Guarantee. If your furry family member doesn't love it, we'll make it right.
The Simple Version
Not happy? Return it within 30 days. Get your money back. It's that simple.
Here's How It Works
Step 1: You Have 30 Days
From the moment your order arrives, you have a full 30 days to decide if it's right for your pet. No rushing, no pressure.
Step 2: Reach Out To Us
Send us an email at support@purrfectpetkingdom.com or use our Contact Us page. Tell us your order number and what didn't work out. We'll respond within 24 hours.
Step 3: Send It Back
We'll give you clear return instructions and an authorization number. Pack it up, ship it back, and keep your tracking number handy.
Step 4: Get Your Refund
Once we receive your return (usually 5-7 business days after we get it), your refund goes back to your original payment method. Easy.
What You Can Return
Yes, Please Return These:
- Unopened pet food and treats (we get it, your picky eater said no)
- Toys still in packaging with tags (your cat ignored the expensive toy for the box)
- Sealed health products (better safe than sorry)
- Unused grooming supplies in original packaging
Sorry, We Can't Take These Back:
- Opened food or treats (health and safety first)
- Used supplements or medications (for everyone's protection)
- Opened grooming products (hygiene matters)
- Items missing packaging or tags (we need to resell them)
- Final sale items (they were clearly marked)
Who Pays For Shipping?
You Pay If: You simply changed your mind or ordered the wrong item. We recommend using a tracked shipping method so nothing gets lost.
We Pay If: We messed up and sent you the wrong item, or if something arrived defective. We'll email you a prepaid return label right away.
When Something Goes Wrong
Arrived Damaged?
Take photos immediately (packaging and product), then contact us within 48 hours. We'll send a replacement or process a full refund, your choice.
Wrong Item?
Our mistake, our responsibility. We'll send a prepaid return label and either ship the correct item or refund you completely, including your original shipping cost.
Defective Product?
This shouldn't happen, but if it does, we'll make it right. Full refund or replacement, plus we cover all return shipping.
The Fine Print (But Important Stuff)
About Refunds:
- Refunds take 5-7 business days after we receive your return
- Your bank may take a few extra days to show the credit
- Original shipping charges aren't refundable (unless we made an error)
- You'll get an email when your refund is processed
Want An Exchange Instead?
We don't do direct exchanges right now, but here's what works: return your item for a refund, then place a new order for what you really want. This way you're not waiting for the return to process before getting the right product.
Return Address
Purrfect Pet Kingdom - Returns Department
[Your Return Address]
[City, State ZIP]
United States
Always get a tracking number when shipping returns. We can't be responsible for returns that don't arrive.
Questions? We're Here To Help
Seriously, reach out anytime:
- Email: support@purrfectpetkingdom.com (we respond within 24 hours)
- Contact Form: Visit our Contact Us page
- Phone: Available on our Contact Us page
We're real people who love pets just as much as you do. If something's not right, let's fix it together.
Our Commitment
We're not just selling products. We're helping you care for your family members who happen to have four legs (or paws, or whiskers). If we wouldn't give it to our own pets, we won't sell it to yours.
That's the Purrfect Pet Kingdom promise.
Last Updated: November 27, 2025
Purrfect Pet Kingdom® - They're Not Just Pets They're Family!