Purrfect Pet Kingdom Return Policy Details - Easy Refunds

🔄 Refund & Return Policy — Purrfect Pet Kingdom®

 

At Purrfect Pet Kingdom®, we want every purchase to bring joy to you and your pets. If something doesn’t work out, this policy explains how returns, refunds, and exchanges are handled.

 

✅ Eligibility for Returns

We accept returns for most products within 30 days of purchase, provided:

  • Items are unused, unwashed, and in their original packaging
  • You include your receipt or proof of purchase
  • The product is not listed as final sale, customized, or perishable

We reserve the right to refuse returns that do not meet these conditions.

 

🚚 How to Start a Return

To begin a return, please contact us at:

📧 Shaun@purrfectpetkingdom.com
📞 410-660-3581

Include your order number, item(s) you wish to return, and reason. We’ll respond within 1–2 business days with instructions and your return authorization.

 

💸 Refunds

Once your return is received and inspected:

  • We’ll notify you of approval or rejection
  • If approved, refunds are processed to your original payment method within 5–10 business days

Shipping costs are non-refundable unless the item was defective or we made an error.

 

🔁 Exchanges

Need a different size or product?

  • Contact us within the 30-day window
  • We’ll confirm availability and offer free exchanges for eligible items

 

❌ Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Clearance or final sale items
  • Opened pet food or treats
  • Personalized or custom products
  • Perishable or health-related items

 

📦 Damaged or Incorrect Items

If your order arrived damaged or you received the wrong item:

  • Reach out within 7 days of delivery
  • Include photos of the issue
  • We’ll make it right with a refund, replacement, or store credit

 

💳 Late or Missing Refunds

If you haven’t received your refund:

  1. Check with your bank or credit card company
  2. Contact us at Shaun@purrfectpetkingdom.com if it’s been more than 10 business days

 

📬 Contact Us

We're here to help! If you have questions about returns, exchanges, or your order, reach out any time:

Purrfect Pet Kingdom®
📧 Shaun@purrfectpetkingdom.com
📞 410-660-3581
🏠 5423 Pigeon Cove Drive, Greensboro, NC 27410

 

Effective Date: 01-2025