Shipping Policy

Shipping Policy

At Purrfect Pet Kingdom®, We Understand That You Want Your Pet Products Delivered Quickly And Safely. We've Partnered With Trusted Shipping Carriers To Ensure Your Orders Arrive In Perfect Condition And In A Timely Manner. This Comprehensive Shipping Policy Outlines Everything You Need To Know About Our Shipping Process, Costs, And Delivery Times.

Shipping Costs

We Offer Free Shipping On All Orders Over $149.99. For Orders Under $149.99, Shipping Costs Are Calculated At Checkout Based On Your Shipping Address, The Weight And Dimensions Of Your Order, And Your Selected Shipping Method. We Provide Transparent Pricing So You'll Know Exactly What You'll Pay Before Completing Your Purchase. Shipping Rates Are Determined By Our Shipping Carriers And May Vary Based On Fuel Surcharges, Seasonal Demand, And Other Factors Beyond Our Control.

Domestic Shipping

We Ship To All 50 United States Including Alaska And Hawaii. Standard Shipping Typically Takes 5 To 7 Business Days For Delivery After Your Order Has Been Processed And Shipped. Expedited Shipping Options Are Available At Checkout For Faster Delivery, Including 2 To 3 Day Shipping And Overnight Shipping For Urgent Orders. Please Note That Shipping Times Are Estimates Only And Are Not Guaranteed. Actual Delivery Times May Vary Based On Carrier Performance, Weather Conditions, And Other Factors.

International Shipping

We Currently Offer International Shipping To Select Countries. International Shipping Costs And Delivery Times Vary Significantly Based On Destination Country, Package Weight, And Customs Processing. International Orders May Be Subject To Import Duties, Taxes, And Customs Fees Imposed By The Destination Country. These Charges Are The Responsibility Of The Recipient And Are Not Included In Our Shipping Costs. Delivery Times For International Orders Typically Range From 10 To 21 Business Days But May Be Longer Due To Customs Clearance.

Order Processing Time

Orders Are Typically Processed And Shipped Within 1 To 2 Business Days After Payment Is Confirmed. During Peak Shopping Seasons, Holidays, Or High Volume Periods, Processing Times May Be Extended To 2 To 3 Business Days. Orders Placed On Weekends Or Holidays Will Be Processed On The Next Business Day. You Will Receive An Order Confirmation Email Immediately After Placing Your Order, Followed By A Shipping Confirmation Email With Tracking Information Once Your Order Has Been Shipped.

Tracking Your Order

Once Your Order Has Been Shipped, You Will Receive A Shipping Confirmation Email Containing Your Tracking Number And A Link To Track Your Package. You Can Monitor Your Shipment's Progress In Real-Time Through The Carrier's Website. If You Have Questions About Your Tracking Information Or If Your Tracking Number Isn't Working, Please Contact Our Customer Support Team For Assistance.

Shipping Carriers

We Partner With Reliable Shipping Carriers Including USPS, UPS, And FedEx To Deliver Your Orders. The Specific Carrier Used For Your Order Will Depend On Your Location, Package Size, And Selected Shipping Method. All Carriers Provide Tracking Information So You Can Monitor Your Shipment From Our Facility To Your Doorstep.

Delivery Address

Please Ensure That Your Shipping Address Is Complete And Accurate Before Completing Your Order. We Ship To The Address You Provide At Checkout And Cannot Be Held Responsible For Orders Shipped To Incorrect Addresses Due To Customer Error. If You Need To Change Your Shipping Address After Placing An Order, Please Contact Us Immediately. We Can Only Modify Addresses Before The Order Has Been Shipped.

PO Boxes And Military Addresses

We Ship To PO Boxes And Military APO, FPO, And DPO Addresses Via USPS. Please Note That Certain Shipping Methods And Expedited Options May Not Be Available For PO Box And Military Addresses. Delivery Times To Military Addresses May Be Extended Due To Additional Security Screening And Routing Requirements.

Shipping Restrictions

Certain Products May Have Shipping Restrictions Based On State Or Local Regulations. Some Items Cannot Be Shipped Via Air Transportation And Must Be Sent Via Ground Service Only. If Your Order Contains Restricted Items, We Will Contact You To Discuss Alternative Shipping Options Or Product Substitutions.

Damaged Or Lost Shipments

All Packages Are Carefully Packed To Ensure Safe Delivery. If Your Order Arrives Damaged, Please Contact Us Immediately With Photos Of The Damaged Item And Packaging. We Will Work With The Shipping Carrier To File A Claim And Will Send You A Replacement Or Issue A Full Refund. If Your Package Shows As Delivered But You Haven't Received It, Please Check With Neighbors, Building Management, Or Other Household Members. If You Still Cannot Locate Your Package, Contact Us Within 48 Hours And We'll Investigate With The Carrier.

Weather And Carrier Delays

While We Strive To Meet All Estimated Delivery Times, Delays May Occur Due To Circumstances Beyond Our Control Including Severe Weather, Natural Disasters, Carrier Service Disruptions, Or Other Unforeseen Events. We Cannot Be Held Responsible For Delays Caused By Shipping Carriers Or External Factors. We Appreciate Your Understanding And Patience During These Situations.

Order Splitting

Large Orders Or Orders Containing Items From Multiple Warehouse Locations May Be Split Into Multiple Shipments. You Will Receive Separate Tracking Numbers For Each Shipment. There Is No Additional Shipping Charge For Split Shipments.

Signature Requirements

High-Value Orders May Require A Signature Upon Delivery For Security Purposes. If A Signature Is Required And No One Is Available To Sign, The Carrier Will Leave A Notice With Instructions For Scheduling Redelivery Or Picking Up Your Package At A Local Carrier Facility.

Our Commitment To Quality Shipping

We Take Great Care In Packaging Your Orders To Ensure Everything Arrives In Perfect Condition. Your Pet Products Are Important To Us, And We Want You To Receive Them Quickly And Safely. If You Have Any Questions Or Concerns About Shipping, Please Don't Hesitate To Contact Our Customer Support Team.

Purrfect Pet Kingdom®

They're Not Just Pets They're Family!

Last Updated: November 2025